Minimum requirements
Qualifications & Skills:
Bachelor degree in Aviation Management, Logistics, Business Administration.
5+ years of experience in ground services, airport operations, or aviation handling, with at least 2 years in a supervisory or managerial role.
Strong knowledge of ground handling operations, airline procedures, and aviation regulatory requirements.
Excellent leadership, problem-solving, and decision-making skills.
Ability to work under pressure in a dynamic airport environment.
Proficiency in Microsoft Office and ground operations management software.
Strong communication and interpersonal skills for effective coordination with stakeholders.
Willingness to work in shifts, including weekends and holidays, as per operational needs.
Key Responsibilities
Key Responsibilities:
Supervise and coordinate all ground handling operations, including passenger services, baggage handling, ramp operations, and aircraft movement.
Ensure compliance with aviation regulatory standards, including IATA, ICAO, and local airport authority guidelines.
Monitor and enhance operational efficiency, ensuring smooth and timely execution of ground handling tasks.
Work closely with airlines, airport authorities, and service providers to enhance ground service quality and operational effectiveness.
Manage and train ground handling staff, ensuring high service standards, safety compliance, and continuous skill development.
Address passenger concerns, irregular operations, and service disruptions effectively.
Oversee resource allocation, including manpower, equipment, and flight schedules, to ensure operational readiness.
Maintain accurate records of ground operations, incidents, and service performance metrics for reporting and analysis.
Implement cost-control measures and optimize ground handling expenses to maintain budget efficiency.
Participate in regulatory audits, safety inspections, and compliance checks conducted by aviation authorities.
Develop and enforce safety and emergency response procedures for ground operations.
Perform other aviation ground services-related duties as assigned by the Manager – GSD.