Bachelor's degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience). Previous experience in call center management, revenue management, or sales roles within the airline, travel, or customer service industries. Strong analytical skills with experience in data-driven decision making and performance reporting. Proficiency with call center software, CRM tools, and revenue management systems. Strong understanding of pricing strategies, demand forecasting, and revenue optimization. Excellent communication, leadership, and interpersonal skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Detail-oriented with the ability to think strategically and act decisively. Preferred Skills: Experience with airline-specific revenue management tools or systems (e.g., Amadeus, Sabre, etc.). Familiarity with customer experience management frameworks. Advanced knowledge of Excel, data analysis tools, and business intelligence software. Experience in a high-volume call center environment is a plus.