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 Job Details

Position :
SR. MANAGER - AIRLINE CALL CENTRE
Job Location
 BANGALORE HO
 
Areas of interest
 INFORMATION TECHNOLOGY
Job Type
 Professional
Job ID
 SA-J523
Minimum requirements

- Bachelor's degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience) - Experience in call center management, revenue management, or sales roles within the airline, travel, or customer service industries. - Strong analytical skills with experience in data-driven decision making and performance reporting. - Proficiency with call center software, CRM tools, and revenue management systems. - Strong understanding of pricing strategies, demand forecasting, and revenue optimization.

Key Responsibilities
- Develop and implement revenue management strategies tailored to call center interactions. - Analyze customer data, booking patterns, and demand fluctuations to optimize pricing and inventory. - Monitor call center KPIs, create reports, and present findings to senior management. - Collaborate with customer service and quality assurance teams to ensure customer satisfaction. - Forecast revenue, monitor budgets, and track external factors impacting call center revenue. Preferred Skills: - Experience with airline-specific revenue management tools or systems (e.g., Amadeus, Sabre, etc.). - Familiarity with customer experience management frameworks. - Advanced knowledge of Excel, data analysis tools, and business intelligence software. -Experience in a high-volume call center environment.
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