Key Responsibilities
System Monitoring and Support:
Monitor and ensure the smooth functioning of the CRS platform.
Diagnose and resolve CRS-related issues in a timely manner.
Liaise with external vendors and internal teams for issue resolution and system enhancements.
User Support and Training:
Provide technical support to internal teams, such as reservations, sales, and customer service.
Conduct training sessions for end-users on CRS functionalities and updates.
Prepare and update user manuals and training materials.
Process Improvement:
Identify system inefficiencies and recommend improvements or upgrades.
Work with development teams or vendors to implement system enhancements or changes.
Reporting and Analysis:
Generate reports on system performance, usage, and issues for management.
Conduct regular audits to ensure compliance with service-level agreements (SLAs) and operational standards.
Analyze trends and propose actionable insights for system optimization.
Coordination with Cross-functional Teams:
Collaborate with the IT, revenue management, Airports, and sales teams to ensure CRS aligns with business goals.
Support the integration like GDS (Global Distribution System) and PSS (Passenger Service System)