Position :
CRS ANALYST
Job Location
 
 
Areas of interest
 INFORMATION TECHNOLOGY
Job Type
 Professional
Job ID
 SA-J493
Minimum requirements

Graduate having 3+ Years of Experience in relevant Stream.

Key Responsibilities
System Monitoring and Support: Monitor and ensure the smooth functioning of the CRS platform. Diagnose and resolve CRS-related issues in a timely manner. Liaise with external vendors and internal teams for issue resolution and system enhancements. User Support and Training: Provide technical support to internal teams, such as reservations, sales, and customer service. Conduct training sessions for end-users on CRS functionalities and updates. Prepare and update user manuals and training materials. Process Improvement: Identify system inefficiencies and recommend improvements or upgrades. Work with development teams or vendors to implement system enhancements or changes. Reporting and Analysis: Generate reports on system performance, usage, and issues for management. Conduct regular audits to ensure compliance with service-level agreements (SLAs) and operational standards. Analyze trends and propose actionable insights for system optimization. Coordination with Cross-functional Teams: Collaborate with the IT, revenue management, Airports, and sales teams to ensure CRS aligns with business goals. Support the integration like GDS (Global Distribution System) and PSS (Passenger Service System)
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